Six Criteria For A Healthy And Effective Workplace
Sick and tired of being sick and tired about work? While indicators for workplace health my be declining, all is not lost. Ellen Galinsky at the Families and Work Institute notes there are six ways...
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The Myth of Fit
Bob Sutton is one of my heroes. This excerpt gives some indication why: Does your interview decision-making process end something like this? I like this candidate. She fits our organization. She’s like...
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Great Customer Engagement Starts On The Inside
Most businesses that know they need to create a customer engagement program start with good questions: How do we establish our brand promise and get it in the forefront of our customers’ minds? How do...
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Importance Of The Internal Customer Experience
A couple days ago, Eric Jacques wrote a post called How to Listen to Your Customers which was an excellent complement to my Listening to What Isn’t Said. In the post, he made one recommendation that...
View ArticleDon’t Blame The Office – Let’s Recreate Our Workplace
To open his opinion piece on CNN called Why the office is the worst place to work, Jason Fried writes, Companies spend billions on rent, offices, and office equipment so their employees will have a...
View ArticleThe Seduction of Best Practices
I’ve been a fan of Dave Snowden for a while. Every so often I peek in on his work at Cognitive Edge and am often blown away by his insights. Here’s his take on best practices: Now when you say that we...
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Three Myths Of Corporate Culture
One of the reasons I chose to pursue a post-grad degree in anthropology was to better understand something that most businesses fail to fully comprehend: organizational culture. There are countless...
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How To Piss Off Your Employees the Yahoo! Way
Let’s hope not.Hot off a media scolding for selecting The Today Show instead of Good Morning America to announce the new Yahoo! home page redesign, Marissa Mayer is now going to have to deal with...
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